Beautybible's 7 Day Rule
BEAUTYBIBLE ‘ CHANGE OF MIND ‘ 7 DAY RULE.
You may return an unopened item* that is still in its original packaging within SEVEN days of receiving your order (as recorded by the courier) for an online credit voucher for the value of the product - excluding the original shipping fee. The customer is responsible for any return shipping fee that may incur from returning the ‘Change of Mind’ item(s).
WRONG ITEM CHOSEN
If you have chosen the wrong item, you may use the above 7 day ‘ change of mind ‘ rule. Unfortunately we cannot swap out, you will need to place a new order. You may also be required to pay shipping on that new order as it was not an error from Beautybible team.
Please contact customer services first, to get your return code. Please include your order number as well. Email: email@example.com
*Some exclusions apply - see bottom of page for exclusion details.
Some common reasons to request a refund:
If you have a defective/faulty item, please contact our customer services team via email in the first instance to advise us. Please make sure your email includes the following where possible:
Order Number #
Photos of Item(s) that are faulty
Photo of Expiry Date
Photo of Batch Number (where applicable)
If allergic reaction, please describe what happened and if you have any photos (general areas only ie arms/legs e.t.c)
We will contact the supplier and advise them what has happened. Once they advise us of what they are going to do (ie replace/credit/further info required), we will update you as soon as we hear from them. If the fault/defect is substantial, we will issue an immediate refund, including the shipping fee where applicable (NZ Wide).
INCORRECT ITEM PICKED BY BEAUTYBIBLE TEAM
If we have picked the wrong item and sent it to you, please let us know immediately by emailing our customer services team. This must be done within 7 days of receiving your order. We will send you the correct item (if in stock) and a return courier bag / ticket, so you can return the incorrect item to us. If the original item is now not in stock, we will advise you we cannot source it, and will refund for that item. Please note that refunds take up to 5 days to process.
*EXCLUSIONS FROM REFUNDS / RETURNS
*Honey. Honey is not allowed to be imported into specific states / countries - please go to our Shipping page for the current list
*Perishable items sent overseas. Perishable items that are sent overseas where we have no control over the temperature during transit there and back
*Lost/Stolen/Misplaced NON TRACKABLE Standard International Shipping. This is not an insured shipping option, so if your international order is lost/stolen/misplaced and you chose this international shipping option, we are not able to refund your order.
*Clearance Items / Short Dated Items / Discontinued Items. - Please note that we are unable to accept back clearance stock / short dated stock (where it was purchased knowing it is short dated as stated in the product title on your invoice at the time of purchasing) / discontinued stock, for exchange or refund because you have ordered the wrong item, or you have changed your mind, so please purchase carefully.
Before returning any goods for credit/refund, please contact our Customer Services Team to see if the matter can be resolved. This may save you unnecessary shipping costs.
HOW TO CONTACT US.
- Email us: firstname.lastname@example.org
- Phone us: +64 9 445 0061 ,
- Customer Service Hours: Monday - Friday 9am - 5pm (Customer Service is not available on Weekends or NZ Public Holidays)
- Physical Address: 33 Victoria Road, Devonport, Auckland 0624
Please ensure that you enclose your proof of purchase (receipt or packing slip/invoice) along with your returns number and order # on the outside of the parcel.
Please ensure that all goods are wrapped securely and appropriately and arrive to us UNDAMAGED (THIS INCLUDES THE MANUFACTURER'S OUTER PACKAGING). Goods returned in an unsellable condition will not be refunded/credited.
CONSUMER GUARANTEES ACT.
Nothing in this Policy purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the New Zealand Consumer Guarantees Act and other laws.
Please note that the Consumer Guarantees Act (CGA) will only apply to items purchased for personal, domestic or household use. Items purchased for Business purposes or Resale are not covered under the Consumer Guarantees Act.